FAQ

Click on your profile link at the top right hand side of our site and then on "My Orders" to check your orders status.

Click on your profile link at the top right hand side of our site and then on "My Orders" where you will be presented with the tracking link.

Click on your profile link at the top right hand side of our site and then on "My Orders" to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click on your profile link at the top right hand side of our site and then on "My Orders" to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click on your profile link at the top right hand side of our site and then on "My Orders" to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Click on "Login / Register" link at the top right side of our site. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click on your profile link at the top right hand side of our site and then on "Edit" at the "Profile information" section.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click on "Login / Register" link at the top right side of our site and then on "I forgot my password" link. Then check your email inbox for password reset instructions.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If You are not 100% satisfied with your purchase, You may return any products within 30 days of the date of purchase for a full refund (less shipping costs); any returns outside of 30 days following the date of purchase will incur a 20% re-stocking fee. Products You are returning must be in brand new, unused condition and in their original packaging. Please allow up to 14 business days for processing once We have received your return.

To initiate a return, please contact Us at returns@field18.com.

Please note We are not responsible for any damage to returned products that occurs during shipment. For international returns, We are unable to cover return shipping, nor are We able to cover VAT or duties paid.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in the same state as our warehouse. Not necessarily true according to TaxJar. Chcek it out.

Click on your profile link at the top right hand side of our site and then on "My Orders" to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Credits usually take 7-10 business days from the time we receive your item(s). What kind of credit?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. I don't think we offer that?

To find the product(s) you're looking for, you may use the navigation menus on the top, and exposed sections of our website, or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top and on exposed sections our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Dureing the check out process, you will be presented with "Discount code" input field, where you can enter it.